Privacy policy

Privacy Policy for DURABLE HUMAN GYM

Effective Date: 10/1/2025
Last Updated: 3/22/2026

At DURABLE HUMAN GYM (“Company,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit a form, book an appointment, purchase services, or communicate with us by email, phone, or SMS/text message.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Full name
  • Email address
  • Phone number
  • Billing and payment information
  • Appointment or booking details
  • Fitness goals, preferences, and service interests
  • Communication preferences
  • IP address
  • Browser type and device information
  • Cookies and website usage data
  • Any information you voluntarily provide through forms, surveys, or communication with us

2. How We Collect Information

We collect information when you:

  • Visit our website
  • Fill out a contact form
  • Request information about our services
  • Book a consultation, class, or appointment
  • Purchase a membership, training package, or other service
  • Subscribe to emails or SMS/text messages
  • Communicate with us via phone, email, chat, or text
  • Interact with our website, landing pages, or advertisements

3. How We Use Your Information

We may use your information to:

  • Respond to inquiries and provide customer support
  • Schedule and confirm appointments, consultations, and sessions
  • Deliver services and manage memberships or training programs
  • Send service-related notifications and reminders
  • Send requested marketing or promotional offers (only where consent is provided)
  • Improve our website, services, and customer experience
  • Process payments and manage transactions
  • Comply with legal obligations
  • Prevent fraud, abuse, or misuse of our services

4. SMS/Text Messaging Policy

SMS Consent & Communications
By providing your phone number and explicitly opting in, you consent to receive SMS/text messages from DURABLE HUMAN GYM. These messages may include:

  • Transactional messages, such as appointment reminders, booking confirmations, account notifications, membership updates, and service-related alerts
  • Promotional/marketing messages, such as special offers, discounts, event announcements, class updates, and service promotions (only if you have provided consent for marketing text messages)

How Users Opt In

Users may opt in to receive SMS/text messages from DURABLE HUMAN GYM by:

  • Submitting a website contact form
  • Scheduling an appointment or consultation through our website
  • Completing an online intake, lead, or booking form
  • Checking an SMS consent box on a form or landing page
  • Providing consent during the membership, service inquiry, or onboarding process

Message Frequency

Message frequency may vary based on your interaction with our business. You can generally expect to receive 1–4 messages per month, but frequency may vary depending on appointment activity, membership updates, service reminders, or promotional campaigns you have opted into.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier and service plan.

How to Opt Out

You can opt out of SMS/text messages at any time by replying:

  • STOP to unsubscribe
  • HELP for assistance

You may also contact us directly at:

  • Email: [your email address]
  • Phone: [your business phone number]

No Sharing of SMS Consent

SMS opt-in consent and phone numbers collected for SMS communications will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing purposes.

This statement applies specifically to SMS consent and phone numbers used for text messaging.

5. Email Marketing & Communications

If you provide your email address, we may send you:

  • Appointment confirmations and reminders
  • Service updates
  • Membership information
  • Promotional offers and announcements (where consent is provided)

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

6. Cookies & Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to:

  • Improve website functionality
  • Understand user behavior
  • Track website traffic and performance
  • Personalize content and advertising
  • Measure campaign effectiveness

You may disable cookies through your browser settings; however, some parts of the website may not function properly.

7. How We Share Information

We do not sell your personal information.

We may share your information only as necessary with trusted service providers that help us operate our business, such as:

  • Website and funnel platforms
  • Scheduling and booking tools
  • Payment processors
  • Email service providers
  • SMS communication platforms
  • Analytics providers
  • Customer support or software vendors

These service providers are only permitted to use your information as needed to provide services on our behalf.

Important:
SMS opt-in consent and phone numbers collected for SMS communications will not be shared with third parties or affiliates for marketing purposes.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

While no method of transmission or storage is 100% secure, we take commercially reasonable measures to protect your information.

9. Your Rights & Choices

Depending on your location, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal or operational obligations)
  • Withdraw consent for marketing communications
  • Opt out of SMS communications by replying STOP
  • Opt out of marketing emails via the unsubscribe link

To make a privacy-related request, contact us at [your email address].

10. Data Retention

We retain personal information only as long as necessary to:

  • Provide requested services
  • Maintain business and legal records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies separately.

12. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 without appropriate parental or guardian consent.

If you believe a child has provided us with personal information, please contact us and we will take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised Effective Date and Last Updated date.

Your continued use of our website or services after changes are posted constitutes acceptance of the updated Privacy Policy.

14. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

DURABLE HUMAN GYM
1480 N Main St, Springville, UT 84663
Email: aaron@durablehumangym.com
Phone: (801) 396-8453
Website: www.durablehumangym.com